8 a.m. to 4 p.m. Monday to Friday
|Call 1-866-353-3136 - toll free
After hours, weekends and holidays
|Click image below to enlarge Road Clearing Priorities Map
AEL, a division of HMC Services Inc., (AEL/HMC) conducts snow removal on all streets within the District of West Kelowna. The company provides the following winter roads maintenance services:
The degree of snowfall will impact the rate at which roads are cleared and in what order streets are maintained. For more information, please refer to:
Please remove parked vehicles from the street as they will interfere with winter roads maintenance efforts. Thank you.
Please also note, plows are unable to avoid leaving snow at the base of driveways. The focus of the Roads Maintenance Program is to provide save travel lanes for the motoring public. Thank you for your understanding.
Please drive safely and according to road conditions. Ensure appropriate winter tires are used. For more information on safe winter driving, please go to the Winter Driving Safety Alliance's web site:
ROAD CLEARING PRIORITIES
Snow removal is conducted on a priority basis; and, the following considerations are used to determine the order in which roads are cleared within the municipality:
Arterial and collector roads, transit routes and roads with steep grades (public safety)
School zones and/or school bus routes; town centres and population centres
All other local and rural roads
A road clearing priorities map is available by clicking here.
Please note: If you live in a strata development, please contact your strata council to determine who has been hired to clear roads on your streets.
The District of West Kelowna and AEL/HMC are not responsible for clearing Highway 97, Highway 97C, Westside Road, and streets in the Central Okanagan West Electoral Area, District of Peachland or Westbank First Nation. Please contact the Ministry of Transportation and Infrastructure for highways maintenance information and the appropriate local government for street clearing priorities in other communities.
Plows are unable to avoid depositing snow in front of driveways while clearing roads. Plows direct snow to the right. When shoveling, pile snow to the left (when facing your property) of the driveway. This allows for better views of oncoming traffic when leaving the driveway; and, plows will drag less snow across your access. Do not shovel snow from driveways into the road. Keep spring thaw/drainage in mind when piling snow.
SIDEWALKS AND WALKWAYS
Property owners are required to remove snow and ice from sidewalks and walkways bordering their lot. The municipality removes snow and ice from sidewalks that are adjacent to civic buildings and at selected parks and pedestrian accesses.
Exempt Sidewalks from the Good Neighbour Bylaw
Click to enlarge
To view a list of exempt sidewalks, click here.
To open the District of West Kelowna Council Policy on Snow Clearing Removal, click here.
View the Good Neighbour Bylaw B0071.
For more information on sidewalk maintenance, please click here.
For information on the District of West Kelowna's efforts to add new pedestrian accesses in the municipality, through the Pedestrian Improvement Program, please click here.
CURBSIDE WASTE CARTS
Place curbside waste carts out before 7 a.m., on the date of collection, in a cleared area, where the bins will not obstruct plows, traffic or pedestrians. Collection vehicles have automated arms that reach 8 feet maximum from the vehicle and require 3 feet between carts and obstacles.
If you have questions, concerns or would like more information regarding roads maintenance, please contact the District of West Kelowna's Roads and Contracts Department at: